Hassle-Free Returns & Cancellations
We want you to feel confident shopping with us! That’s why we offer a 30-day return window from the date you receive your item. If something’s not quite right, we’re here to help.
Return Guidelines
To qualify for a return, items must be in new, unused condition—just like when you received them. Please double-check your heater or part before returning, as:
💡Tip: To avoid any unexpected fees, make sure your item is unused and in its original condition.
How to Start a Return
Getting started is easy—just LOGIN HERE to request your return.
Make sure to include your Return Authorization Number (RMA#) on your package before sending it back.
If Your Item Arrives Damaged
We want you to receive your order in perfect condition. If it arrives damaged, please contact us right away. A few quick photos will help us file a claim and send you a replacement ASAP.
Need an Exchange?
No problem! Simply return the original item and place a new order for the one you’d like instead. That way, we can get the new item out to you even faster.
Refunds
Once we receive your return, refunds are typically processed within 3–4 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Changed Your Mind?
We totally understand—plans change!
You’re welcome to cancel your order anytime. To help cover processing and payment fees, we apply a small 3% cancellation fee to all canceled orders.
This small fee helps us keep things running smoothly on our end and ensures we can continue offering great service to all customers.
Questions? We're Here for You!
If you have any questions about your order, return, or exchange, don’t hesitate to reach out. We’re happy to help!
